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Create and customize knowledge base articles

Create and customize knowledge base articles to answer common questions about your business. Knowledge base articles help visitors find organized, self-service information without contacting your team.

Create a knowledge base article
  1. In your HubSpot account, click More, then navigate to Service > Knowledge Base. If More doesn't appear in your account, navigate to Service > Knowledge Base directly.
  2. In the top right, click Create article.
  3. In the content editor, enter a title and subtitle. Then, write the body of the article.
  4. Apply formatting and add assets like videos, links, and images using the rich text toolbar in the body of the article. Learn more about editing content with the rich text toolbar.